Service

The quality of the car met my expectation. It was a hybrid car which was fuel efficient.

The booking process was easy and clear. I cancelled a booking and re-booked the car and the whole process via the App was smooth.

Slow pick up process. Not clear that digital registration required upon arrival. Queue jumping for ‘priority’ customers whilst the rest wait.

Helpful and easy going

Very smooth and clearly explained

Very clean. New

Great value and easy booking

Waited a long time queueing to collect car, with only a few desks open, even though it was late morning and still a busy time of day. Car smelt of smoke from previous driver / passenger(s). Some marks on the vehicle weren't evident on the driving away paperwork. This delayed the onward journey as had to get staff to look and acknowledge the other scratches etc.