British people are generally very contract-oriented. It's hard to make changes to your order at the last minute, so you have to compromise. What you book initially is what you get! They often try to overcharge or sell you something extra, but if you stick to your original order, they have nothing to say.

The store at the airport is quite large with many staff. Although it's a bit far from Heathrow T4, there is a free shuttle service available.

The staff at pickup were great. Although it took a while to get to Prestwick as I hadn’t planned to be going there it was a great deal.

Customers should be reminded when booking that the pickup is over an hour form glasgow airport but that the prices are cheaper and service possibly better.