UNITED ARAB EMIRATES CAR RENTAL REVIEWS

Very dissatisfied. The person picking me up waited in a spot far outside the parking lot, making me drag my luggage around trying to find him. The car I received had no working USB ports, no CarPlay, and even the Bluetooth wasn't functional. After spending quite some time with the staff, they said they could exchange the car the next day. However, they only contacted me in the afternoon, and the new car wasn't even fully fueled. By that time, I had already refilled the tank and was too busy to exchange the car, especially since driving there and back would waste 2-3 hours of my time. A very bad experience overall.

Very satisfied, very efficient.

High efficiency.

Very satisfied, great experience, quick process, enthusiastic service.

Great service, fast process, a deposit of 5000 was charged and will be refunded in three weeks.

Very satisfied

Excellent service, the car was new, clean, and easy to drive. The reminders were very helpful.

Pretty good.

This is my third time renting a car in Dubai, and overall the experience was smooth.

The service was average.

Their service point is easily visible upon exiting the airport, making it very convenient to find. The car pickup process was smooth, and for the return, since I wasn't familiar with the area, I parked in a nearby lot. The staff came over to inspect the car, which was very convenient.

The car provided was a domestic brand, some model from JAC, very old and covered in scratches. The tires were damaged, and there were constant warnings from the car. They told me it was fine, but when I requested a replacement, they refused. Upon reaching a speed of 80, it felt like the car might take off at any moment. Parts were rattling, and the door handle was also broken. Truly a terrible experience.

Very satisfied.

I don't speak English, so there were some misunderstandings during communication. Luckily, the staff was very helpful and resolved the issue promptly and efficiently. Highly commendable!

Standard service. They provided a new car with just over 1,000 kilometers. The vehicle was in excellent condition. There was a parking fee charged, and the deposit will be refunded after 21 days. The car inspection was thorough. Considering the complex driving conditions in the UAE, it's recommended to purchase full insurance. Crossing the border into Oman was hassle-free. Picking up the car took about 30 minutes, while returning it took only 10 minutes.

The store is right outside the airport. Once the documents are photocopied, you can proceed to Parking Lot A to pick up the car. The staff handing over the keys, a Pakistani gentleman, was very friendly. The car was clean, and driving in Dubai was both economical and a great experience.

Although there are many negative reviews online, my experience this time was quite good. I'll wait to see if the deposit is fully refunded in two weeks before giving further feedback.

The car pick-up process was very slow and inefficient; the drop-off process was chaotic, with a crowded parking lot.

Satisfied

Excellent