Simple to rent. Took a higher deposit because it was not through Dollar direct, which was a little disappointing. Car was in great condition. To find the Dollar desk was easy. Car just outside in Mall carpark. But returning was difficult to find as the Mall has two parts and a mezzanine!
Their service point is easily visible upon exiting the airport, making it very convenient to find. The car pickup process was smooth, and for the return, since I wasn't familiar with the area, I parked in a nearby lot. The staff came over to inspect the car, which was very convenient.
I don't speak English, so there were some misunderstandings during communication. Luckily, the staff was very helpful and resolved the issue promptly and efficiently. Highly commendable!
The local rental company provided excellent service. We arrived late at the store before renting the car, but they extended the time for us. They also allowed an extra hour when returning the car. Dropping off at T1 instead of T2 made it more convenient for our international flight!
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John Crowther
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