The overall car pickup process was relatively smooth. However, the waiting time to get the car from the parking area was too long. After completing the paperwork, I had to go to the pickup point in the parking lot, but they said the car wasn't there and needed to be brought from elsewhere. There were many people in line, and everyone waited a long time—almost 40 minutes—before finally getting the car.
Very good, probably because it wasn't a holiday. There was no queue and the process went smoothly. Bought insurance in the store at a relatively low price, and the vehicle was upgraded to a Toyota CH-R hybrid. Easy to drive and fuel-efficient. No need to clean the car when returning it (it was fairly clean). Really like Hertz!
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Donahue Rudolph
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