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This branch is relatively small, but the staff speaks English. The process takes some time, but there is no need to wait in line, which is acceptable.

The staff had a pretty good attitude. They asked if I needed additional insurance, and when I declined, they didn’t delay anything; the procedures were handled quite quickly. They were very diligent during the car inspection and proactively pointed out existing damages on the vehicle. If the car’s condition was not suitable, they were willing to coordinate a replacement. Initially, I reserved a 5+2 seat car, but they gave me an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The car exchange was smooth (but if I booked a seven-seater, why did they give me a five-seater in the first place?).

Had to wait a bit, but overall okay.

Standardized service. However, there's no staff at the parking lot at night, which is inconvenient.

My husband said we'd rent from Europcar again on our next trip to Europe.