В целом норм, но долго

The car was in good condition, and there were no issues with the vehicle itself. However, you need to be cautious during pickup and drop-off, or you might end up like me, facing unexpected compensation charges at return. The issue was that when I picked up the car at the train station, the staff simply handed me the keys and said they had already inspected the car. Having prior experience with car rentals, I took a video of the car's exterior myself. But when I returned the car at the airport, the staff claimed there was a new scratch on the front left bumper and refused to accept my video evidence. They gave me a statement form to fill out and submit to the rental company, but they still insisted that I pay €218 for the repair on the spot before allowing me to leave. I had purchased separate car damage insurance back in my home country and didn’t buy the full coverage from Sicily. Arguing with the staff was futile, so I had no choice but to pay and then file for reimbursement with my insurance company back home. Travelers who rely on basic English skills may find it difficult to handle such situations, especially when time is tight for returning flights. While I didn't suffer an actual financial loss, it gave me a deeper understanding of how Italian car rental companies operate. I strongly suggest that when renting a car in European countries, you insist that the staff carefully verify and document all existing scratches during pickup to reduce the chances of being taken advantage of.

There was no attempt to upsell insurance during pickup, and the service was good. The Q5 provided had over 60,000 kilometers and multiple scratches and scuffs around the car. The windshield wipers made a loud noise and should be replaced. Although the scratches were clearly marked on the rental agreement, the return staff meticulously inspected the car, seemingly looking for new damage. Fortunately, I had taken timestamped photos of every scratch during pickup, ensuring a smooth return process.

The service attitude of the car rental company is good, and the car's condition is also decent. However, during the return process, it felt like they were trying to charge you unnecessarily, being extremely meticulous and picky about every scratch, which made me uncomfortable.

We often use Sicily By Car while we fligh every 3 à 4 weeks to Pisa or Florence.

The lady at the counter was very rude and she was acting like she was doing us a favor.