I rented an Audi Q5 but got a Citroën model I had never heard of; they insisted it was a comparable model. The fuel cap was broken, the car was dirty and fairly old. I couldn't fill the gas tank completely when returning the car, which was odd. This was my worst car rental experience; I will avoid small companies in the future.

The car rental company is pretty good with no major issues.

Despite available reserved models in the parking lot, they refused to provide them and demanded an extra upgrade.

After we returned the car it took nearly 1 month to get back our deposit - service was very slow.

We had to wait 3 hours in the line at the airport. Chaos, people almost fighting at the desk. Wanted to charge extra insurance. Did not get the car we wanted.