We had expected a hybrid car but got just a Petrol Citroen C3. It was a good car with sufficient power and space and was an automatic as booked but a hybrid is more economical and environmentally friendly

Good

I’ve rented from Europcar many times over the past few years, and I've never experienced the hustle that I was confronted with in Toulouse Blagnac. I arrived an hour before my scheduled pickup time, and without calling over to the parking garage, the rep told me that my car was not ready, but that she could provide me with different car for a €50 additional fee. I chose to wait an hour. When I asked her if there was a chance that my car would be ready before the scheduled time, she guaranteed me that it would not, but she also guaranteed me that it would be ready at exactly the scheduled time. Clearly, this was a deception – pay €50 more and leave now, or we’ll make you wait an hour. Then when I did rent the vehicle, another rep tried twice to convince me to upgrade my insurance, even after I showed him that I had already upgraded insurance through Easy Car, and he tried twice to convince me to sign off on the agreement that would allow me to return the car without a full tank, even after he admitted that it would cost considerably more than if I filled the tank, which I said was not a problem for me. I've never had an experience like this in other Europcar agencies that I dealt with over the years: Paris, Montpellier, and Millau. Unless Europcar is willing to address these issues, I will never again rent a car from them at the Toulouse airport.

Why don’t we get a response to our question about a traffic citation?

Please let us know what we have done - if anything for a E35 charge.

Booked for a Peugeot 308 or similar car, got upgraded to Jeep Renegade with built-in GPS and much more space. Excellent service for the pickup process. Hassle-free return. Highly recommended!

Like: Booking was swift and simple. No hidden fees and clear what you were booking. Explained insurance in a way that was easy to understand.
Dislike: no complaints