Overall satisfied

The process was quite fast even though the customer service staff were chatting, it didn't take long. I chose a Ford but got a Nissan, which was new and easy to drive. When returning the car, the person at the lot intentionally made things difficult by saying my order was closed by someone else. When I went inside, they said it wasn't closed and sent me back out to ask him. This back-and-forth happened three times until someone inside came out to help me and I finally got a number to complete the return process. The lady inside firmly said the order was fine, and only then did the man, with a cunning look, write down the number. I was already in a rush to catch a flight, and this made my experience quite bad! If none of these issues had occurred, it would have been great!

I have not yet received the deposit refund, and I'm not sure if I will. There is no information available.

The service of AVIS is terrible, but the price is cheap. The car condition is very bad, it constantly reminds for maintenance, probably due to poor upkeep. The tires are heavily worn, making it hard to control at high speeds. Also, don't expect a specific car model, you will get a similar class of car. The most unacceptable part is that they charged me for a whole day for returning the car one hour late without any explanation. The rental price is cheap, cheaper than other companies, which is their only advantage.

Returning the car was very convenient. There was a shuttle bus to the airport that directly took you to the terminal.