Excellent booking process and great car hire

It's pretty good.

The Budget car rental staff bombarded me with talk for 15 minutes and I was made to purchase an additional $38 insurance. I had already mentioned that I bought extra protection from Zuzuche. Really disappointed with Budget.

Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made

Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given

A bit long time of waiting to pick up the car, above one hour of waiting in the queue

Free upgrade to a bigger car was good although there was a big dent on one side. Inside cleanness could be improved. The staff was very kind. Drop-off was easy and convenient. Overall it was a good choice to rent from Budget.