So far it’s okay for me Next time I come back to use this service

The car rental process was very efficient.

The wait was too long. It was the first time I encountered a situation where the computer could find the order but the car couldn't be collected. It took several calls with customer service in the middle of the night from my home country, and the entire process took 3 hours. The use of the e-toll was not explained, and it was not mentioned in the contract.

Overall satisfactory

The staff from AVIS was rude when I rented the car. My contract included a GPS, but they didn’t provide it proactively. They also gave me a car with some minor issues. Thankfully, as an experienced renter, I could handle it. However, newcomers might not receive good service.

The rental staff had a very bad attitude. The car provided was not the one we originally booked, and they didn't explain how to use the in-car e-toll system. We only found out halfway through the trip that we could use it for toll roads. We weren't advised to check the car upon pickup, and there was no inspection result on the form. This led to a dispute when returning the car as they claimed we didn't meet the fuel tank standard and charged us over fifty dollars for refueling. The staff at return also had a poor attitude and kept saying, 'I didn't rent the car to you, someone else did.'