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Live chat Email us Service Code: 1942384123
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Rental pickup and drop offs went smoothly, but final billing has been a disaster!

Reviewed: Mon, Jan 27, 2025
About AVIS: 10.0 /10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ: 8.0 /10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
Small SUV | Toyota RAV4 or similar

Relevant Reviews on AVIS in United States

Gene Bell

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Reviewed: Sat, Aug 17, 2024
About AVIS: 4.0 /10
The queue was too long, the SUV was unavailable, so they gave us a replacement vehicle. Other than that, everything was fine.
About QEEQ: 10.0 /10

Hazel Cook

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Reviewed: Tue, Aug 13, 2024
About AVIS: 8.0 /10
Satisfied
About QEEQ: 10.0 /10

Belinda Alsop(p)

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Reviewed: Mon, Jun 17, 2024
About AVIS: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Fanny Gibbon

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Reviewed: Mon, Nov 7, 2016
About AVIS: 8.0 /10
First time picking up a car at the airport, it was a bit inconvenient handling two kids and lots of luggage alone. Had to ask several people for help. The staff's attitude was just okay.
About QEEQ: 10.0 /10

Simon Gibson

View more >
Reviewed: Tue, Oct 24, 2017
About AVIS: 2.0 /10
Poor attitude. Failed to provide explanations for discrepancies with the booking. Very bad experience.

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