Crowded (and hidden) shuttle bus, too far from the airport, too slow at check

The location inside the airport is easy to find, and the service is warm and attentive.

There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Fine

RIP OFF One lady on the counter waited over 30 minutes to get my paperwork while she was doing the up selling bit to another English customer in front of my family Then when I got to the counter I had the big up sell on everything which is another story Returned the vehicle early in the morning as our flight was very early, I videoed the vehicle before parking up the vehicle was in prestine condition I have been noticed by my credit card company they have taken over £400 off my card for I don’t know what, I have now got to fight budget to get my money back the whole rental was a scam, cheap hire and take what money you want off the customers card at the end I will be taking this to the highest level with maximum exposure to avoid others being ripped off

Tried to charge me for fuel but had to show them it was Full to Full. Then gave me a van instead of a car and said they didnt have anything else. Was asked to come back next day and picked up a better car. Hassle but worth it in the end

Pick up point was very difficult to find, several other customers for Budget just standing around waiting in random spots - bus didn’t have a Budget logo on it. Office didn’t respond to phone calls after landing to help us find the bus stop. Once on the bus (after 65 minutes) the process was as easy as with other car rental firms