Average

Quite good

The pickup point was located under Plaza de España in Madrid. This company explains many details clearly when renting a car, including the deposit, additional rental fees, the proportion of damage to the vehicle, and insurance coverage. Later, when we were unfamiliar with the car's functions, the staff was very helpful. Overall, she was enthusiastic and responsible, and didn't push their insurance on us. We had a very good impression of her. The drop-off point in Seville was easy to find, and the return process was very quick, taking only a few minutes. The staff was very professional and provided service with a smile.

Be sure not to buy the insurance recommended by the store. No matter what insurance you purchase on QEEQ, the store will claim you have no coverage. When you pick up the car, they'll tell you about possible scratches and then try to sell you full insurance, scaring you with potential charges up to 6000 euros. The full insurance costs around 20 euros per day, which is more expensive than the car rental. After buying the store's full insurance, they didn't even check the car when returning it. They just took the keys and let me go. I don't know if they would check more thoroughly and cause trouble if I didn't buy the insurance. This time I was misled and bought extra insurance. Next time I'll just buy full insurance on QEEQ, which is much cheaper.