Overall, the car was in decent condition, but starting from the third-to-last day, there was a reminder to add engine oil. Since all travel expenses were covered by my company, it was inconvenient to find a third party. It took me two hours to locate a store and switch cars. The small stores didn't have any available vehicles, so I ended up exchanging the car at the airport. The car I returned had half a tank of fuel remaining, and the staff assured me they would handle it without charging me extra.

予約をした際は300

Couldn't reach the rental company by phone, and the insurance line didn't work either

2 points. 1. Counter staff should be clearer that full insurance is USD$45/day. I had the impression that it was USD$45 per the period of rent (2 days) so I went ahead with the full insurance. 2. Though the drop off point indicated as in terminal. It's not true. After dropping off, we need to take air-train to the terminal which was quite inconvenient for us as we have 3 large luggages and 2 small luggages. The reason why i went ahead with budget as i thought the returning point is within the terminal and it will be much easier for us.

All is well.

I had booked for Ford Edge or equivalent. However when i went to the pick up point, neither Ford Edge was available nor equivalent. I had to escalate to Budget. However the Customer service at the pick point was good, she committed to give the car 4 hours later and call me at specific time. Fortunately she called exactly at the time and offered me Ford Explorer which was an upgrade to Ford Edge at no extra cost. Excellent service to make up for the initial failure.