Complete the electronic paperwork in advance for a smoother car pickup experience!

The rental company didn't provide the automatic car I booked and made me wait for an hour and a half. In the end, they told me they couldn't provide the reserved vehicle and offered a manual car instead, along with a no-fuel-needed compensation. However, it disrupted my schedule.

Budget is poorest rent company, I booked a Benz A class automatic car, the staff forced to accept cheap cars and said I have no options only automatic I have to accept. The staff attitude here is so bad i had never seen. They said you can wait or accept their offer. Then I wait about two hours eventually, they offered me a Audi A6 and forced me to buy a full insurance. I told them I have already purchased a full cover separate, they said I need to buy extra expensive insurance there, otherwise I can't take the car I want.

The car was far less than expectation

Lied about the cost of the insurance 31 euro a day I was expecting the insurance to cost me £217 - They also said the insurance I had with the original waver was not valid compared to what they offered.

Explain to me how budget in piza Italy can rip people off