The waiting time depends on whether the renter's documents are complete, mainly the credit card. If the renter has a credit card under their own name and speaks the language well, they are less likely to encounter issues.

Excellent service

The customer service staff were all very enthusiastic and patiently answered all the questions.

WE checked the car when we rented it. When we returned it they told us that we had damaged the inside of the door. We said we had not. When the OK rental man came to check the car the first thing he did was open a door and say the inside was damaged. It was as if he knew where to look. He did not check any other door. This could not have happened when we had as as we drove straight from the airport to our friends Finca which has high fences and an electric gate. The car did not move the whole time. It cost 17 euros to fill the car up. They have not refunded the 1200 euros excess nor the 200 euros for the fuel. We have contacted out credit card company to dispute the charge. This ifs obviously an insurance scam by the company. We will fight this.

It was very easy to book. I will never book with OK rentals again. The pick up was ridiculous as we waited over an hour to collect our car and then were accused of damaging it.

Overall an easy experience, I paid £125 for a full tank of full and got £41 refunded despite using just 1/2 a tank, which was the only real negative. Shame the French Car in Spain spoke in only German as we speak, English, French, Spanish and Portuguese but not German therefore were please we took a sat nav with us that we could programme.

We paid as expected, OK RENT A CAR tried to get us to pay extra as we were told they would for additional insurance, even though the car is insured rather than the driver like in the UK. I am happy with the price paid and the instructions I received from the booking.