The service attitude is quite good.

When picking up the car, there was an issue with the front right tire pressure. Despite confirming multiple times with the staff, they insisted there was no problem. The next day, the tire alerted for a leak. While at Gold Rush Town, I discovered the car couldn't be locked. The key was completely unresponsive. Was I using it wrong or was the car against me? On the third day, I requested a car change and got one that reeked of smoke from a previous smoking passenger. There were a lot of people, and they just sent me off saying there was no problem (shrug). Avoid picking up a car at the Hertz in South Yarra. Seriously, it was a frustrating experience.

Pretty good

Complaint about the Chinese female clerk at Melbourne Airport branch on December 26th around 6-7 pm! The child seat was clearly reserved through the Car Rental platform, but upon arrival at the store, they said it wasn't reserved. It was already past 7 pm, and we had to drive out to buy one. Additionally, she did not inform me to inspect the car condition beforehand, nor did she allow me to check it myself before signing the rental agreement. As a result, I signed the order without seeing the car, and did not notice the pre-existing scratch on the right side of the car's front. Because we were in a hurry to buy a safety seat, there was no time to take photos of the car, which caused the store to blame me for the scratch on the left side of the car when returning it. Moreover, due to the New Year’s Eve event on December 31st, I called in the morning to say I would return the car in the evening, but I wasn't informed about the road closures. This led to a futile trip to return the car, and I had to pay an extra day's rental to return it the next day. Extremely dissatisfied with Hertz's overall service attitude!

Truly the top car rental brand. Great service, new cars, and clearly marked return points. The front desk staff are very friendly. Despite my poor English, they were patient in assisting with communication difficulties. Highly recommended, especially Hertz.