Hertz, Sydney Airport Car Rental

3% OFF

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Sydney Airport Information, Car Rental Instructions & Policies

Address

48 ROSS SMITH AVE,MASCOT,NS,2020,AU

Telephone

+61294934190

Pick-up Instructions

The Hertz - Sydney Airport car rental location is located out of the airport

Flight Details--You must provide a flight number when picking up a car at Sydney Airport. If a valid flight number is not present, the vehicle will be ready at the DOMESTIC T2 Terminal. Domestic Travellers - There is Rental Collection Counters in Every Terminal at Sydney Airport,while due to the repair works of the airport recently, vehicle pick-ups and drop-offs will take place at temporary facilities on Ross Smith Avenue, and there will a free shuttle bus,please kindly check with counter staff . International Travellers - The Collection Counter is located within the Terminal and then the car park where the cars are located is directly outside the terminal. This car collection point is also the return area.

Drop-off Instructions

Domestic Travellers - Please kindly confirm with the counter staff at pick-up. International Travellers - The Collection Counter is located within the Terminal and then the car park where the cars are located is directly outside the terminal. This car collection point is also the return area.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Jeep Liberty

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 5.50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

AUD 22/day

capped at AUD 88

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 22/day

capped at AUD 88

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 22/day

capped at AUD 88

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Kangaroo Island, Churchill Island, Mornington Island, Mornington Peninsula

Customer can take the vehicle on a Ferry to Kangaroo Island. Any damage happens to vehicle while the car is on a ferry, customer is fully responsible up to the full value of the car. *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Gove Peninsula, Tasmania, North Stradbroke Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.There is no insurance cover in Bruny Island. Hertz will allow Customers to take the vehicle to Bruny Island, however they will be liable for any damage to the vehicle up to the Accident Damage Excess (ADE) amount per incident. Please refer to the Hertz Australia T&C’s for full details *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Must-not:

Taking rental cars to following islands is not allowed：
Magnetic Island, Groote Eylandt, Rottnest Island, Tiwi Island, Fraser Island, Moreton Island, South Stradbroke Island, Mariah Island, Hamilton Island, Hayman Island, DayDream Island, Griffiths Island, Barnard Islands, Long Island, Prince of Wales Island, Entrance Island, Horn Island, Hammond Island, Barrow Island, Great Keppel Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 7000-8700 for other car models.

AUD 5500 for Nissan Versa,

AUD 5500 for Mitsubishi Mirage,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Skoda Scala Aut,

AUD 5500 for Jeep® Renegade 4xe Hybride Rechargeable,

AUD 5500 for Peugeot 2008 At,

AUD 6001 for Peugeot 2008,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Toyota Proace 6m3,

AUD 0 for Toyota-wi̇sh-automatic-petrol,

AUD 6001 for Ds Ds3,

AUD 7900 for Audi Rs3 Sportback,

AUD 0 for Opel Corsa,

AUD 0 for Ford Fiesta,

AUD 0 for B Vauxhall Corsa Ford Fiesta,

AUD 5500 for Toyota Yaris,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Audi A3,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Toyota Fortuner-4wd,

AUD 0 for Volvo Xc60,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Iveco Daily 12mâ³,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger Wildtrak,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Description Not Available,

AUD 5500 for Kia Carnival,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 6001 for Land Rover Defender,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Volkswagen T-roc,

AUD 5500 for Toyota Rav4 Hybrid,

AUD 5500 for Volkswagen T-cross,

AUD 5500 for Nissan Rogue-4wd,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Iveco Daily,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Bmw 1 Series,

AUD 6001 for H4 Volvo Xc60 Hybrid Prestige-4wd,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner 3m3,

AUD 0 for Cubic Metre Van,

AUD 0 for 25 Seat Bus,

AUD 0 for Nissan Maxima,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Ford Everest-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Toyota Hiace,

AUD 5500 for Series 3 Touring,

AUD 6001 for Audi A3 Or Bmw 2 Series Gran Coupe,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Toyota Corolla,

AUD 5500 for Volkswagen Passat,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Renault Trafic,

AUD 0 for Iveco Daily 12m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Ford S-max,

AUD 0 for Peugeot 508 Estate,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Spin Adaptada Atendimento Exclusivo Pcd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Theft Insurance Excess differs by car model:

AUD 5900-7900 for other car models.

AUD 5500 for Nissan Versa,

AUD 5500 for Mitsubishi Mirage,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Skoda Scala Aut,

AUD 5500 for Jeep® Renegade 4xe Hybride Rechargeable,

AUD 5500 for Peugeot 2008 At,

AUD 6001 for Peugeot 2008,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Toyota Proace 6m3,

AUD 0 for Toyota-wi̇sh-automatic-petrol,

AUD 6001 for Ds Ds3,

AUD 7900 for Audi Rs3 Sportback,

AUD 0 for Opel Corsa,

AUD 0 for Ford Fiesta,

AUD 0 for B Vauxhall Corsa Ford Fiesta,

AUD 5500 for Toyota Yaris,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Audi A3,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Toyota Fortuner-4wd,

AUD 0 for Volvo Xc60,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Iveco Daily 12mâ³,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger Wildtrak,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Description Not Available,

AUD 5500 for Kia Carnival,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 6001 for Land Rover Defender,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Volkswagen T-roc,

AUD 5500 for Toyota Rav4 Hybrid,

AUD 5500 for Volkswagen T-cross,

AUD 5500 for Nissan Rogue-4wd,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Iveco Daily,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Bmw 1 Series,

AUD 6001 for H4 Volvo Xc60 Hybrid Prestige-4wd,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner 3m3,

AUD 0 for Cubic Metre Van,

AUD 0 for 25 Seat Bus,

AUD 0 for Nissan Maxima,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Ford Everest-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Toyota Hiace,

AUD 5500 for Series 3 Touring,

AUD 6001 for Audi A3 Or Bmw 2 Series Gran Coupe,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Toyota Corolla,

AUD 5500 for Volkswagen Passat,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Renault Trafic,

AUD 0 for Iveco Daily 12m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Ford S-max,

AUD 0 for Peugeot 508 Estate,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Spin Adaptada Atendimento Exclusivo Pcd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Third Party Liability Insurance Excess differs by car model:

AUD 5900-7900 for other car models.

AUD 5500 for Nissan Versa,

AUD 5500 for Mitsubishi Mirage,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Skoda Scala Aut,

AUD 5500 for Jeep® Renegade 4xe Hybride Rechargeable,

AUD 5500 for Peugeot 2008 At,

AUD 6001 for Peugeot 2008,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Toyota Proace 6m3,

AUD 0 for Toyota-wi̇sh-automatic-petrol,

AUD 6001 for Ds Ds3,

AUD 7900 for Audi Rs3 Sportback,

AUD 0 for Opel Corsa,

AUD 0 for Ford Fiesta,

AUD 0 for B Vauxhall Corsa Ford Fiesta,

AUD 5500 for Toyota Yaris,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Audi A3,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Toyota Fortuner-4wd,

AUD 0 for Volvo Xc60,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Iveco Daily 12mâ³,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger Wildtrak,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Description Not Available,

AUD 5500 for Kia Carnival,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 6001 for Land Rover Defender,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Volkswagen T-roc,

AUD 5500 for Toyota Rav4 Hybrid,

AUD 5500 for Volkswagen T-cross,

AUD 5500 for Nissan Rogue-4wd,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Iveco Daily,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Bmw 1 Series,

AUD 6001 for H4 Volvo Xc60 Hybrid Prestige-4wd,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner 3m3,

AUD 0 for Cubic Metre Van,

AUD 0 for 25 Seat Bus,

AUD 0 for Nissan Maxima,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Ford Everest-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Toyota Hiace,

AUD 5500 for Series 3 Touring,

AUD 6001 for Audi A3 Or Bmw 2 Series Gran Coupe,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Toyota Corolla,

AUD 5500 for Volkswagen Passat,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Renault Trafic,

AUD 0 for Iveco Daily 12m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Ford S-max,

AUD 0 for Peugeot 508 Estate,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Spin Adaptada Atendimento Exclusivo Pcd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Sydney Kingsford Smith Airport

Hotels

0.8 mi from Captain Cook Hotel

1.4 mi from Sir Joseph Banks Hotel

1.5 mi from EAST CENTRAL TOWNHOUSE BOTANY

Other Landmarks

5.3 mi from Sydney Tower Eye

6.3 mi from Sydney Opera House

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -33.944132 151.182659

Location Images

The Rental Desk

Guest Reviews

Total points： 7.8 / 10 Good

Vehicle condition: 1.3
Vehicle cleanliness: 1.4
Spaciousness: 1.3
Counter staff: 1.3
Pick-up location: 1.3
Drop-off location: 1.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

H.Chang
Sydney
9.4 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Like: Enjoyable and relaxing trip to the Blue Mountain.
Dislike: Nothing
Read More >
A.Clamp
Sydney
8.6 /10 Very good
Reviewed: Tuesday, November 11, 2025
Like: Easy Drop off at Brisbane Airport
Dislike: Only one person serving customers at Sydney Airport
Read More >
M.Heyink
Sydney
9.8 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Like: Right from the start of the booking process, this has been a great hire experience. Thank you.
Read More >
S.Das
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Like: I got what I assured. Everything was perfect.
Dislike: I booked through easyrent car. The fare was shown including insurance, I had to pay more and as an advance I paid 53$ . But the main renting company HERTZ, did not get the money I paid at the time of renting. I requested easteent car for a refund. Really satisfied with the service of HERTZ. but east reat car is worse. Thank you
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Anna who was on the Hertz desk was really helpful and a credit to your company.
Read More >
S.LEE
Sydney
5.7 /10 Average
Reviewed: Tuesday, November 11, 2025
what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.
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G.Conomos
Sydney
7 /10 Good
Reviewed: Tuesday, November 11, 2025
On this occasion Hertz was fine.
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D.Brits
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Great Service. The staff at pickup explained everything well.
Read More >
H.Nguyen
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The car is in perfect condition
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thesettler
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.
Read More >
Rick Roberts
Sydney
9 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The car exceeded my expectations.
Read More >
Jimmy Thear
Sydney
9.7 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The member of staff were extremely helpful and were king enough to give us a free upgrade.
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Lou Benjamin
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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June MacMillan
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Located inside the airport. Good service attitude. They didn't have the car I wanted, but they gave me a full tank of gas.
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Clark House
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Excellent
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Abigail Harrod
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Good
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Reg Moses
Sydney
8 /10 Very good
Reviewed: Tuesday, November 11, 2025
Very convenient, located inside the airport
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Eartha Malthus
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The car was very new, with only 8K kilometers on it. There were no extra sales pitches, and returning the car was very convenient. Because it was fully insured, the return process involved almost no inspections. Very convenient, a great experience.
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Louise Rosalind
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Our flight was delayed, so we arrived late. The store saw our luggage and gave us a Nissan Pathfinder, which is even bigger than the Toyota Highlander we originally booked. We were very happy, and there were no extra sales pitches. Returning the car was also easy because we had full insurance, so they hardly checked anything. Very convenient, a great experience.
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Bernice Virginia
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
As expected from a globally renowned rental company, they have a counter right in the airport arrivals hall just after customs. Although communication was a bit challenging, the contract terms were very clear, and there were various insurance options available from basic to full coverage. The car we picked up at the airport was usually a basic model of its type, without many advanced features. However, the car condition was excellent, very clean as if new. Returning the car was also convenient – just drop the keys with the staff at the airport parking lot and head to your flight~
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Suzanne Clarissa
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
First time renting a car from Hertz in Australia. Thanks to QEEQ for the recommendation. The staff was very polite and there were no hidden charges. The car was very clean and comfortable. The GPS provided by QEEQ was also very convenient.
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Cleveland Simon
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Good, convenient and fast
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Alvin Dolly
Sydney
4 /10 Average
Reviewed: Tuesday, November 11, 2025
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Griselda Nathaniei
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The car was great. I booked a Toyota Corolla but received a Nissan Qashqai instead, which was very satisfying. However, the AUD 60 airport tax for picking up the car almost doubled the rental cost. That wasn't pleasant, but it's not Hertz's fault!
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Joseph Pater
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Friendly staff, new vehicles
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Rupert Sophy
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The staff was friendly and welcoming
Read More >
Isaac Leigh
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Hertz service is pretty good
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Ken Raman
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
As expected from a top-ranked company, both pick-up and drop-off were very professional. Hertz includes full insurance, which is very convenient!
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Cornelius Gill
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Vic Ezekiel
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Neil Margaret
Sydney
8 /10 Very good
Reviewed: Tuesday, November 11, 2025
Everything was fine except for the language barrier. Simple enough, but the promised provisional hold turned into an actual charge, and I have no idea when it will be refunded!
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Leif
Sydney
4 /10 Average
Reviewed: Tuesday, November 11, 2025
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Brandon Ivan
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Ingrid Fox
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Borg Joyce
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Zora Josh
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Professional
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Joy Julian
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The service was really good. Despite the difficulty in communicating in English, they were very patient. Definitely the best in the world.
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Bart Ernest
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Easy and fast rental and return process
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Patrick
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Herbert Ted
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Very good
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Ethel Conan
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The world's largest car rental company, pretty good
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Curitis Steele
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Hertz is always my first choice for road trips abroad. The car conditions are good, the prices are fair, and the service is also decent.
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Miranda III.
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Colbert Peacock
Sydney
8 /10 Very good
Reviewed: Tuesday, November 11, 2025
They kept trying to sell me commercial insurance for $30 a day. Fortunately, I asked a friend back home who told me not to buy it because the rental fee already includes insurance. What they were selling locally is likely similar to the non-deductible insurance in our country. If you're an experienced driver from home, you don't need to buy it. Remember, don't change lanes recklessly—foreigners drive by the rules.
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Xavier Wright
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Xavier Sweet
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Jim Blake
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Burton Brook
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Jared Swift
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The rental and return process was very quick.
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Mabel Fielding
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Hertz is really great, especially with zero excess insurance, which gives me peace of mind.
Read More >
Bing Smith
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Everything was convenient and quick.
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Joyce Bradley
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Very good
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Victoria Hoyle
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Hertz is very good, the vehicles are new, and the service is excellent. I always choose this company to rent a car. Picking up the car, handling the paperwork, and returning the car is quite convenient. However, when there are issues with the vehicle and you need to negotiate, it is difficult to find their customer service. This is specifically referring to my recent trip in Australia. It could be due to a lack of staff, or maybe our country's services are too convenient in comparison. During this trip in Australia, I had a flat tyre. Since I had PRAS, the time spent calling for assistance was much longer than the waiting time for help to arrive. The phone line was constantly busy. Eventually, assistance arrived, but because the spare tyre was a different size, they just inflated it and couldn't repair the tyre. Later, I went to a nearby repair shop and found out that the tyre was aged and not fit for long-term use, and it needed to be replaced. The important issue was that many repair shops didn't have the same size tyre in stock, and it would take a couple of days to get one. Since I was in a hurry, I couldn't wait that long. After numerous negotiations and waiting, I found a nearby airport where I could exchange the car, but it wasn't close. So I drove the car with the leaking tyre to the exchange location, which took up most of my day.
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Zora Josh
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Grover Gabriel
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Vito Clare
Sydney
4 /10 Average
Reviewed: Tuesday, November 11, 2025
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Richard Wesley
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The rental process was quick and the location is very close to the airport.
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Chad Kipling
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Keith Reynolds
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
The service was very convenient and efficient.
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Larry Bryan
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Ophelia Housman
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Hertz service was excellent, very reliable.
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Haley Hansen
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Martin Richardson
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Griselda Eddie
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Elijah Belloc
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Jeremy Rob
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Satisfied
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Erica Grant
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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Andrew Robinson
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Everything went smoothly, very satisfied.
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Odelia Lucius
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Ogden Bill
Sydney
2 /10 Poor
Reviewed: Tuesday, November 11, 2025
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Elizabeth Longfellow
Sydney
8 /10 Very good
Reviewed: Tuesday, November 11, 2025
Waited for the car for half an hour
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Robert Joseph
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Hertz has a counter right at the T2 exit. Initially, there was no one there, and we almost got lost. Fortunately, someone arrived after a while. Service was acceptable; people in Sydney generally aren't very enthusiastic, maybe it's just how city folks are. We had to walk around a bit to find the pickup spot; without guidance, it wasn't very convenient.
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Sherry Electra
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Very satisfied
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Cynthia Camp
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Pretty good
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Armstrong Sam
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Super convenient for pick-up and drop-off
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Joyce Funk
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Hertz is a big company and very reliable.
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Susanna Tomlinson
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Very good attitude
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Les Strong
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
We had five large pieces of luggage, and the staff helped us carry them to the parking lot.
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Yale Valentine
Sydney
8 /10 Very good
Reviewed: Tuesday, November 11, 2025
Pretty good.
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Cornelius Gill
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 11, 2025
Satisfied
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Regan Moore
Sydney
6 /10 Average
Reviewed: Tuesday, November 11, 2025
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