Hertz SYDNEY APT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Leif

Australia

Reviewed: Tue, Jan 2, 2018

About Hertz: 4.0 /10

The vehicle did not have an E toll tag (which most local vehicles are equipped with), so an additional service fee of 25 AUD was charged for tolls that only cost 4 AUD. Foreigners have to register their citizen information on the Australian local network, which involves a series of nearly impossible tasks to pay the tolls online. It's a bit of a rip-off.

Hertz

Sydney Kingsford Smith Airport(SYD)

Sydney

Australia

1 days rental

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Elijah Belloc

Australia

1 days rental

Hertz

Sydney Kingsford Smith Airport(SYD)

Sydney

Australia

Reviewed: Tue, Dec 10, 2019

About Hertz: 6.0 /10

We filled up the gas tank near the airport before returning the car, but were still unfairly charged AUD 35.82 for refueling. This is very unreasonable, and we haven't received a response or refund after lodging a complaint. At pickup, they aggressively pushed insurance with no Chinese service available, making communication very difficult. We didn't get the car model we booked and were forced to take a larger car with an additional charge.