what's a terrible experience with Hertz

Satisfied

We had five large pieces of luggage, and the staff helped us carry them to the parking lot.

Picked up the car early in the morning, no queue. The service was mediocre, the staff's attitude was neither warm nor cold. Couldn't find the handbrake and asked for help; although the staff seemed somewhat unwilling, they did help eventually. Overall, Australian officials tend not to be friendly towards Chinese, but local people are generally quite enthusiastic.

Like: I got what I assured. Everything was perfect.
Dislike: I booked through easyrent car. The fare was shown including insurance, I had to pay more and as an advance I paid 53$ . But the main renting company HERTZ, did not get the money I paid at the time of renting. I requested easteent car for a refund. Really satisfied with the service of HERTZ. but east reat car is worse. Thank you

Like: Enjoyable and relaxing trip to the Blue Mountain.
Dislike: Nothing