Very satisfied

Pros: Quick pick-up process. Cons: Too self-service, a bit confusing. They gave us a Peugeot 208. For drop-off, you just hand in the key and they don't inspect the car immediately, saying they will check it later in the evening and notify you of any issues. But what if something happens in between? How can we appeal? When calling customer service, they tersely told us to follow the process, take photos of the entire car, windows, and undercarriage. How am I supposed to photograph the undercarriage properly? There can be blind spots and reflections when taking photos, making it impossible to cover everything. In this regard, both Avis and the rental platform are lacking.

Few cars, recently returned cars are directly rented out to waiting customers without inspection or cleaning. Safety is not ensured.

The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.

Avis did not inspect the car condition before pass to me. The engine oil level is low. the car keep warning me while I driving. I call the help center and they told me since I am returning the car in another 1 days, so ask me to continue driving until return the car.