Great service, good car condition. They upgraded my Mercedes to an Audi A4 wagon, otherwise the luggage wouldn't fit.

Despite the 1hr 30mns wait queing at the desk overall good service.

Easy process with competitive rates

the tme to get the car was very long and there is not enough information in the airport in Catane to drive the client to the counter

no problem with the reservation

We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience

The process at desk took far too long , there was a queue , which is acceptable but one client seemed to take 40 minutes which meant an excessive wait

Booking process was ok but maggiore still try and sell excess insurance