Good overall experience

Half of the staff was missing.

Extremely efficient and professional. The rental agreement clearly detailed the two minor scratches on the vehicle. You have the option to choose between full-to-full and Relax plans. We chose the latter, paid 90 euros for the fuel, which is about the same as filling up at an outside gas station! Great experience, it would be even better if they didn't require a credit card guarantee like Goldcar used to!

There were four of us who rented a Peugeot 5008 for 14 days. We picked it up at Rome Airport and returned it at Milan. Since we arrived in Rome at 11 PM, the staff completed the process and handed us the keys, directing us to the parking lot to get the car ourselves. It was quite late, so we did a quick inspection and only noticed some scratches near the door, which we photographed before driving off. Everything went smoothly on the road, but when we returned the car in Milan, the staff said the front headlight cover was missing. We honestly couldn't remember if it was there when we picked up the car in Rome. There were definitely no collisions on the way, so the only possibility was that it was stolen during a night parking, but who would steal a headlight cover? The staff said they'd check with Rome, but we had to catch a flight, so we left. When we were about to board the plane, we noticed a charge on our credit card for 255 euros, which included 150 euros for the headlight cover, administrative fees, a one-way rental fee, and some other unclear charges. This is really unreasonable! No one accompanied us to inspect the car at pickup, so how can they just assume it was our fault? Apart from the one-way rental fee, we were not informed of any other charges, which feels like a rip-off. Originally, we spent over 5,000 RMB to rent the car, which we thought was reasonable, but now with the extra 2,000 RMB, it feels really bad. My husband emailed their customer service, but got no response, so we had to accept it. I hope future renters pay attention and be clear about every detail to avoid such unfair treatment.

The oustide of the car was dirty when Maggiore gave me the possession of the car. The counter staff said that the car had no damages. However, I have directly seen that it was not true. I took pictures of theses damages. As the car was dirty, I couldn't see all damages. When I dropped the car off, Maggiore accused me of shattering the windshield. It directly more than 550 euros to my visa card ! It is a con. The damage was there before I took the car but wasn't noticeable seeing that the windshield was covered in filth. Maggiore knew that and swindled. EasyRentCars should no longer work with this company because it distorts its reputation.

The vehicle had warning messages and was damaged on 3 corners! We asked if there was a mapping system at the counter and were told no - so paid extra for a GPS system when there was a GPS in the car! At drop off there was no one at the counter and we had to call and wait for someone to come - he was then very cranky. All in all a terrible experience.