Not a good experience: First, the location only has two staff members, and their efficiency is average. We arrived before 9 AM and were the first in line, but a long queue formed afterwards. Secondly, the car we received was not the Mini Cooper we reserved but a very ugly and odd Fiat Kugo. It was embarrassing to drive and hard to park. There were Mini Coopers in the garage, but no upgrade was offered. Thirdly, the garage is over 500 meters from the location, requiring us to drag our luggage, cross streets, and traffic lights for a 10-minute walk. The person managing the garage is part-time, so communication with the location was difficult. It caused me to make two trips back and forth, wasting 2 hours.

The staff had a lazy attitude. When we arrived 20 minutes early to pick up the car at Milan Central Station, the staff made us wait the full 20 minutes before processing our rental, saying we could not get the car early. The paperwork itself took another 20 minutes. When it was finally time to process our rental, the staff said they needed to go to the bathroom and closed the office for a while. It took over an hour to get the car. When returning the car at Milan Airport, we had just filled the tank, but the staff insisted it was not full and charged us an extra 43 euros. It seemed like a deliberate scam, and they made me pay in cash at another location. After searching twice and not finding it, I got angry, and only then did the staff take me to the payment location.

Despite the 1hr 30mns wait queing at the desk overall good service.

Easy process with competitive rates

Easy and very quick

Yes, and improve it to better

Like: An easy place to pick up from, helpful staff, no hassle.
Dislike: The car wasn't the convertible I'd wanted, but it was fine.