Terrible service. When I picked up the car, they asked me to sign a form and froze 207 Euros as a pre-authorization. I repeatedly confirmed with the staff that this amount would be unfrozen after the car was returned and that there would be no other charges unless there were violations. However, on the fourth day after returning the car, the entire pre-authorization amount was charged. After returning to my home country, it took two months of appeals to find out that a lot of additional fees were included. This rental cost me over a thousand yuan.

The service was good, though the start time is a bit late, if I remember correctly it's 8 AM.

the tme to get the car was very long and there is not enough information in the airport in Catane to drive the client to the counter

no problem with the reservation

Easy and very quick

Yes, and improve it to better

The vehicle had warning messages and was damaged on 3 corners! We asked if there was a mapping system at the counter and were told no - so paid extra for a GPS system when there was a GPS in the car! At drop off there was no one at the counter and we had to call and wait for someone to come - he was then very cranky. All in all a terrible experience.