Great service but hard to find office.

The car rental process was efficient, the service was thoughtful, the return procedure was convenient, and the vehicle was in good condition. The deposit was promptly refunded after the car was returned.

I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.

It was okay, I rented from them again later for a few more days. The car I got was covered in scratches, probably because it was due for repairs, but I insisted on using the Lynk & Co 01 that I'm used to. Extending the rental wasn't very convenient, as you have to apply and wait for a long time to communicate. Additionally, due to language issues, English proficiency is limited in many countries, so it's best to avoid needing any in-person communication. The fuel deposit the rental company charges is also quite confusing.

Quite good