Good

Good service

We rented the car from the Budget store in Hobart Downtown. The front desk staff were very patient and courteous. They carefully inspected our documents and explained the rental terms and precautions in detail before accompanying us to inspect the vehicle. They recorded even the slightest scratches we pointed out, even the ones that could be ignored, just to ease our concerns. They also advised us to take several photos for documentation. The first car we received was a brand new Renault Koleos SUV with only 1500 kilometers on it. However, we noticed a noise from the tires after driving out, so we returned it and were given another nearly new model with 3500 kilometers. The car was in excellent condition and came with an integrated GPS, which was very convenient and accurate for navigation!

I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.

The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.

Woman at the desk was very helpful, cheerful and efficient. Car was great, drop off was easy.

Like: Safety Car.
Dislike: No