It really made our trip to have our rental car!

Aggressive upselling

We told them we had paid in full, but the contract still showed three charges: a basic package fee, a snow chain fee, and some departure fee (all in Italian, no English provided), totaling $147. We refused to sign and communicated that all fees were paid in China, and the weather was good, so snow chains weren't needed. They tried to intimidate us by saying the police would check. To give them face, we conceded to the snow chain fee, but they still listed the other two fees, promising a refund after the car was returned. Despite calling for help from ZUZUCHE, which confirmed the same outcome, the whole process took nearly two hours. The car has now been returned, and we don’t know if we can get the other two fees, over $100, refunded. The drop-off location was unmanned except for the car receiver, who told us to contact the store.

Long waiting time

There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads

J'ai selectionné une categorie de vehicule type peugeot 3008 pour avoir un grand coffre et je me susi retrouvé avec une audi A3 qui n offre pas du tout les meme services.