CAR RENTAL REVIEWS ON EUROPCAR AT FLORENCE INTERNATIONAL AIRPORT, FLR

Quite satisfactory

It's just a bit slow, but everything else is fine.

The store is right next to the airport, with a shuttle bus available, which is very convenient. The car was in good condition, and the Audi had built-in navigation, but both cigarette lighters were broken. Thankfully, the car had built-in navigation; otherwise, we would have been lost.

There were problems with the car that couldn't be resolved.

The staff had a poor attitude and low efficiency. Each person takes half an hour to process.

Europcar counter folks were fine but their 24/7 emergency line was not. We called for help when a warning light came on in our Volvo. The person answering did not speak English but said someone would call us. Never got a return call. We figured out the issue but if it was more severe I can imagine a frustrating experience. Got their cell phone/WiFi rental. It was fabulous making navigation and location highlights easy. Worth the money.

All aspects were great except it would have been helpful to add the rental company on the confirmation. We made the reservation far in advance and forgot it was through Eurocar. Overall experience was great.

They let me choose between two cars. Both were nearly new with around 15,000 kilometers. I decisively chose the A4 wagon since the Alfa Romeo's blue color was too eye-catching and not well-suited for Europe.

Everything about the car and counter staff in Florence was excellent. The europcar app was terrible , and the customer service over the phone was terrible - staff members didn’t listen, did wrong updates, didn’t send confirmation of changes, and didn’t listen.

easy app to use, and booking was easy.

The car was too small, so I had to pay extra for an upgrade.

Quite convenient, but no one helps you inspect the car.

A bit slow and tries to upsell, but not pushy.

1. The store location was not the same as the address shown on the car rental page, but approximately 1 km away in another building without any signage. We spent half an hour looking for it while dragging suitcases and bags weighing over dozens of kilograms. 2. Avoid the Europcar Florence Airport store in Italy. Despite being a large car rental company, I booked a Mercedes E-class model but was directly handed a Mercedes C200 key when picking up the car. The staff insisted that Mercedes C and Mercedes E are similar models?! Even with the car rental platform's customer service assistance, nothing was resolved. I had no choice but to take the downgraded model. 3. Customer service took 20 days and still didn't resolve the issue. The Europcar store argued that Mercedes C and their Audi A4 are equivalent models, while the booking page showed that the Audi A4 costs slightly more than the Mercedes E. Based on this reasoning, they claimed Mercedes C and Mercedes E are equivalent models and refused to refund the price difference. What kind of logic is this? By this reasoning, they could just adjust the rental price of a Maruti Alto to match that of a Maybach and give a customer who booked a Maybach a Maruti Alto instead?

Very good

Very good

Very satisfied.