There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.

Routes was easy to deal with. People were helpful and friendly and I would definitely rent from them next year when I am back. I love the car I had and it exceeded my expectations.

came back to me with a discounted price which I was so so happy with.

Very poor customer service, no managers on site, no honesty, no care.

Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice

Price was great !