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+1-8007618913
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+44-2035140670
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Live chat Email us Service Code: 7030675267
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Reviewed: Wed, Sep 25, 2019
About Routes: 6.7 /10
It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.
About QEEQ: 7.0 /10
It was fine.
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Vancouver Airport

Hubery Silas

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Reviewed: Wed, Aug 15, 2018
About Routes: 2.0 /10

G.Smith

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Economy | Kia Rio or similar
Reviewed: Fri, Oct 18, 2019
“Great Value”
About Routes: 9.3 /10
Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.
About QEEQ: 8.0 /10

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Economy | Kia Rio or similar
Reviewed: Tue, Aug 27, 2019
“PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!”
About Routes: 2.0 /10
Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

D.Vasev

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jul 12, 2019
“Really helpful team in getting me to the airport . For pick up I had to wait 40min at airport ;(”
About Routes: 9.0 /10
I got upgraded so needless to say I was very happy with the car . I wish the pick up at airport was faster bs more efficient . On drop off I noticed a huge line up for pick up so I would recommend more staff to service customers
About QEEQ: 10.0 /10
Great offer !!

A.Culverwell

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Economy | Kia Rio or similar
Reviewed: Thu, May 23, 2019
“Great value with great service”
About Routes: 10.0 /10
Great customer service, good shuttle service wait a little long on the journey from the airport 45 min. So we got a cab but this was our choice as on a right schedule. Car was in great condition and no complaints. Thank you
About QEEQ: 10.0 /10
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