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Search for Routes Car Rentals in Vancouver

Very good broker and very poor agency

Reviewed: Thu, Oct 3, 2019
About Routes: 7.0 /10
Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
About QEEQ: 10.0 /10
Toyota Corolla image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

B.Allai

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Medium SUV | Jeep Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Mon, Apr 13, 2020
“not happy with Routes but happy with QEEQ customer service and ease of use”
About Routes: 5.0 /10
took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...
About QEEQ: 10.0 /10

W.Cammack

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Large SUV | Dodge Durango or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Jan 25, 2020
“Very low cost rental and great quality car”
About Routes: 9.0 /10
Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!
About QEEQ: 10.0 /10

D.Lake

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Sep 20, 2019
About Routes: 7.3 /10
We waited a long time to get the car, the staff at the counter and on the phone were not very friendly. The car was not very clean, they hosed down the outside while we were waiting, the inside was dusty and dirty. The prices were really good.
About QEEQ: 10.0 /10
It was really easy to book online.

L.Chan

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Economy | Toyota Yaris or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Sep 18, 2019
“Pick-up and Drop off Need to Improve”
About Routes: 6.3 /10
The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.
About QEEQ: 10.0 /10
The app is easy to use. Will continue.

I.Cantu

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Medium SUV | Nissan Rogue or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Mon, Jul 8, 2019
“Convenient and Great Deal”
About Routes: 9.7 /10
All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....
About QEEQ: 10.0 /10
Simple, easy, convenient and best deal offered.

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