Never had so much trouble with getting a decent car.

The queue was relatively normal. They recommended insurance and return fuel service, but I declined all of them. A $250 deposit was deducted. I booked an Edge but received an Escape instead, which is a lower class model. In the evaluation, there's no option for the Escape, so I could only choose Edge. Well, it is what it is.

I did not need to wait in line But line could easily form if staff need to deal with any issues Only 2 members of staff to deal with both collection of cars and people waiting to drop off However not staffs fault could just use extra team members when busy Also drop off instructions not supper clear in car park outside Nothing telling you where to take the keys ?

Everything worked well not problems would use again

Highly satisfied

The service attitude was excellent and very patient with poor English speakers. They also recommended more suitable models at lower prices.