There were no designated Avis parking spots at the Barcelona rental location; the car was parked in a regular garage spot. The rental was upgraded without notice, and we only found out upon collecting the car. Because the parking lot was far from the rental office and difficult to find, we didn't bother to go back and exchange it. A silver Opel parked next to our rental shadowed us, and when we stopped at a service area for less than ten minutes, the entire car was emptied. The car lock and windows were undamaged. We reported everything to the police and found witnesses, but it's hard to say if there was any foul play, and we had to bear the loss ourselves. When returning the car, the Avis staff were also very rude. After the incident, contacting the rental customer service provided only official responses. Overall, very unsatisfied and will not use them again.

Excellent service

Excellent experience, picking up the car at Madrid Airport was quick and convenient.

Good service, prompt pick-up from airport although the instructions for the location of the bus were not exactly accurate. Good car and great value for money.

Very easy to use website and great value for money especially with the discount for points. No hassles at all.

Awful length of time waiting to pick up car