At Barcelona airport, AVIS was the only car rental company with a queue for car pick-up, while others were deserted. This shows its popularity; the service was naturally attentive and excellent.

I had already purchased additional insurance from a domestic insurance company on the ZuZuCar website, but even after clearly stating that I did not need additional insurance when picking up the car, the rental company still charged me 95.65 Euros for additional insurance from the credit card pre-authorization. Since I lost the contract and driver's license in the car when returning it, it's unlikely I can reclaim the charges. It's really disappointing that Avis, as a well-known international car rental company, resorts to defrauding customers for illicit gain.

Satisfied

Bilbao Airport is small, and the parking lot is very close. This was my first time renting a car abroad, and it was quite convenient.

No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.