AVIS, Madrid Atocha Train Station Car Rental

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

AVIS - Madrid Atocha Train Station Information, Car Rental Instructions & Policies

Address

Estacion Atocha Hall Planta1 Devolucion Return Parking P3a, Madrid, 28007, SPAIN

Telephone

+34902110291

Pick-up Instructions

Local Office Directions LOCAL RENTER: Upon arrival, Avis car rental can be located in the hall on the 1st Floor at Madrid Atocha Railway Station. Return your vehicle to parking P3A, the new parking area to the left of the ramp leading down to the parking zones. PREFERRED SERVICE: Yes OUT OF HOURS: Key box available in the car park, next to the Avis office. Car park is located outside of the train station.

Drop-off Instructions

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:30	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 2 year's of license holding time: Vauxhall Corsa

The following models require 5 year's of license holding time: Fiat Egea, Fiat Panda Or Similar, Ford Focus

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Sweden Switzerland Germany Andorra Austria Belgium Denmark Vatican City State France Show More Sweden Switzerland Germany Andorra Austria Belgium Denmark Vatican City State France Finland Netherlands Italy Liechtenstein Luxembourg Portugal The Republic of San Marino Gibraltar Monaco	EUR 6 per day

According to Avis terms, winter tyre is required after 1th December. Please refer to the cross-border policy and charges as advised by the rental company.

Must-not:

Taking rental cars to following countries is not allowed:
Belarus, Lithuania, Romania, North Macedonia, Poland

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

5.3 mi from Cuatro Vientos Airport

8.3 mi from Madrid–Barajas Airport

Railway Stations

0.2 mi from Atocha Train Station

4.5 mi from Chamartin Station

Hotels

1 mi from Hotel Claridge Madrid

1.4 mi from PYR se1ect Plaza Mayor II y III

5.6 mi from Eurostars Suites Mirasierra

Other Landmarks

0.6 mi from Paseo Del Prado

1.1 mi from Puerta Del Sol Madrid

3.2 mi from Convention Center

FIND ME A CHEAP RENTAL

Map view of AVIS Store Location

coordinates: 40.406111111111 -3.6888888888889

Location Images

AVIS-Madrid Atocha Train Station-14299-telegraph

The Sign

Guest Reviews

Total points： 5.8 / 10 Average

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Zachary Congreve
Madrid
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Not bad
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Cornelia Palmer
Madrid
6 /10 Average
Reviewed: Thursday, June 19, 2025
The staff kept trying to upsell their own insurance and fuel packages multiple times after we refused. It was a bit annoying. The English level of the staff in Spain was not very good, making the overall car rental experience less pleasant than in the US and Australia.
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Donna Beard
Madrid
6 /10 Average
Reviewed: Thursday, June 19, 2025
Nothing special, similar to car rental branches in other countries.
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Randolph Titus
Madrid
6 /10 Average
Reviewed: Thursday, June 19, 2025
The store is very small and shares space with other companies. There were many people, and you need to be patient while waiting. We had an appointment to pick up the car at 10:30, but ended up waiting for an hour before getting the car.
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Hugo Bridges
Madrid
2 /10 Poor
Reviewed: Thursday, June 19, 2025
When I rented the car previously, I was told I could pick it up directly with the order, but at pickup, I was informed that I had to pay over a hundred euros as a pickup fee!
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Berton Harold
Madrid
2 /10 Poor
Reviewed: Thursday, June 19, 2025
The queue was extremely long. Although I had already paid the full rental amount on the platform, I was charged an additional 100 euros at the store, plus a 65-euro service tax for services that were never provided. It's been nearly a month and I still don't understand what happened. The staff's English is very poor, and the extra charges were taken without explanation. Absolutely a terrible experience!
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Elmer Frederick
Madrid
2 /10 Poor
Reviewed: Thursday, June 19, 2025
This is the worst car rental store I have ever been to. I'll never rent a car from them again. The platform said car rental services are handled inside the train station. When I arrived that evening, the store was already closed. We had planned to set off early the next morning, but since we couldn't pick up the car, we had to change our itinerary. The next morning, we went to pick up the car, but it was still closed. We asked another rental company and found out they had moved to a different location. When we got to the new location, the staff lied and said they had posted a notice at the old location (which they hadn't).
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Cynthia Camp
Madrid
8 /10 Very good
Reviewed: Thursday, June 19, 2025
Overall satisfied.
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Susan Gissing
Madrid
2 /10 Poor
Reviewed: Thursday, June 19, 2025
Decided not to rent the car on the spot!
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Dinah Faulkner
Madrid
8 /10 Very good
Reviewed: Thursday, June 19, 2025
Satisfied, but when changing cars, be attentive. If you don't like the car you received, communicate and negotiate. Overall, a good experience.
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Clare Catharine
Madrid
2 /10 Poor
Reviewed: Thursday, June 19, 2025
Picked up the car at 8:00, but nobody was at work until 8:15, and there was only one African American woman with a very poor attitude.
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Emma Craigie
Madrid
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Good service attitude
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Archer Broad
Madrid
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very satisfied
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Levi Tyler
Madrid
2 /10 Poor
Reviewed: Thursday, June 19, 2025
The service attitude was cold and impatient. When I mentioned that I didn't want to buy insurance, they tried to trick me into hidden charges and pushed me to buy their fuel service which cost over 70 euros. It's a rip-off.
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Kyle Amelia
Madrid
8 /10 Very good
Reviewed: Thursday, June 19, 2025
Overall good, but the wait time for picking up the car was very long as several companies share the same queue.
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Sandy Piers
Madrid
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Satisfied
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Ella Baldwin
Madrid
6 /10 Average
Reviewed: Thursday, June 19, 2025
We picked up the car in Madrid and traveled through Portugal (Porto, Lisbon, Faro) and Spain (Seville, Malaga, Granada). The diesel car broke down due to a lack of urea (Doesn't the rental company check this?). This required us to communicate with AVIS over the phone, but their customer service was poor, and communication was difficult. After several tries, the vehicle was finally towed away. AVIS did not provide a replacement car, so we had to go to the airport rental company ourselves to find an alternative vehicle. Unfortunately, the car model changed from a 7-seater Mercedes to a 5-seater Peugeot. The entire experience was stressful and left us feeling helpless.
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