Good

Satisfied, convenient and easy to locate.

I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.

The car size did not match the booking. I booked a large car but was given a smaller one. They even lied that the Equinox is a standard SUV, making our trip cramped and causing many inconveniences during the long journey.

They said they could only provide an electric car, even though we had specified we were going to Canada. We had no choice but to upgrade for $30 a day and the only option was a pickup truck. The truck bed had no cover, so we had to keep our luggage in the back seat. It guzzled gas, so we changed our plans and went to the airport to swap cars after eight days. We then got a Toyota Venza.

Like: I like how they offered options and I was able to choose a car that was not exactly what I reserved but the equivalent of that intermediate vehicle.
Dislike: I didn’t like being offered an upgrade. If i had the money for a higher end vehicle, then I would have reserved that in the first place.