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Search for Hertz Car Rentals in Bilbao

Rude employee

Reviewed: Mon, Aug 27, 2018
About Hertz: 8.0 /10
Like: The car experience was great.
Dislike: When I tried to drop off the car at Gare St-Charles Tgv in Marseille at Wednesday 22 August at about 7.00 pm, the employer at the desk was really rude. He insulted me, he didn't speak English ("You are in France, you should speak French"), and he didn't answer any of my questions. It was really disturbing.
Mercedes-Benz B Class image
Hertz
Bilbao
Spain
Compact | Mercedes-Benz B Class or similar

Relevant Reviews on Hertz in Spain

Anonymous

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Hertz
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Thu, Oct 30, 2025
About Hertz: 10.0 /10
I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.
About QEEQ: 10.0 /10

Zoe Charles

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Hertz
Barcelona Airport(BCN)
Barcelona
Spain
Reviewed: Thu, Jul 24, 2025
About Hertz: 2.0 /10
About QEEQ: 10.0 /10

Clare Catharine

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Hertz
Barcelona
Spain
Reviewed: Fri, Nov 22, 2019
About Hertz: 8.0 /10
Good communication

Asa Peg

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Hertz
Tenerife Airport South(TFS)
Tenerife
Spain
Reviewed: Wed, Mar 6, 2019
About Hertz: 2.0 /10

R.Hunt

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Mini | Fiat 500 or similar
Hertz
Palma De Mallorca Airport(PMI)
Mallorca
Spain
Reviewed: Thu, Jul 23, 2020
“Not untypical... initially collecting the car is always worse than you’d like!”
About Hertz: 9.0 /10
Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.
About QEEQ: 10.0 /10
All worked very well

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