The rental company colluded with thieves and did not warn renters in advance, leading to tires being slashed and everything stolen within just 30 minutes by gangsters who slashed the tires twice! When we returned to the store for help, they only shirked responsibility and said the rental platform should be accountable. Absolutely disheartening. Trash Hertz knew their cars have rental company logos, attracting thieves, yet did nothing to prevent it. They pushed all the responsibility away when incidents occurred. Don't choose Hertz.

Good

The Hertz pickup location had no Chinese-speaking staff and not very accommodating with English either. Overall service was average. The drop-off point's dropbox was very hard to find, very difficult.

The staff at the pick-up location had a poor attitude and seemed impatient. The signage at the return location was not clear and the address was inaccurate.

The car meet our expectations but the process to collect car may take up some time

Good service and keep it up