ALAMO CAR RENTAL REVIEWS IN SWITZERLAND

【Real Experience Renting a Car at Zurich Airport | Lazy Version Summary】 ✅ Pros: 1⃣ Super Convenient Location: The pickup point is directly opposite the airport arrival hall, a 5-minute walk with clear signs. 2⃣ High Service Efficiency: Staff are fluent in English, and the process is completed within 10 minutes, keys handed over directly. 3⃣ Reliable Vehicle Condition: Received a car less than 2 years old, full fuel, clean interior, Swiss car rental quality is trustworthy. ⚠ Notes: ▪ Price Excludes Tax: On-site payment may be about 50% higher than the booking price (e.g., website shows 100 CHF, actual payment around 150). ▪ Be Cautious About Model Upgrades: Avoid being tempted by 'free upgrades' unless necessary, as they might come with hidden tax and insurance costs. ▪ Two Options for Insurance: → Hassle-free: Choose full coverage from the rental company (about 30 CHF extra per day, no need for inspection at drop-off). → Cost-saving: Buy third-party insurance in advance (remember to take videos of the entire car during pickup, especially wheels and windows).

The car was absolutely new and good, service very nice. Thanks!

Make sure to check with a flashlight when returning the car, and take clear videos and photos when picking up the car.

The car was a little bigger than ordered. The only small complain is that we arrived half an hour earlier and the car was not ready then, we had to wait.

The rental company charged arbitrary fees, added an upsell fee, but the actual car model remained unchanged.

Solid

Great!

Very satisfied, the process was quick, and the customer service attitude was excellent.

Alles ist reibungslos verlaufen

Wie bei jeder Buchung: QEEQ bietet nicht die Möglichkeit, die Mietdauer selbst zu verlängern. Im Falle einer Verlängerung muss man den Autovermieter direkt kontaktieren. Dies kann unter Umständen mühsam sein, da die Vorgehensweise bei jedem Autovermieter unterschiedlich ist.

Good service attitude.

Very good, the car is very new.

Booked as "Golf or equivalent". Dacia Duster supplied. No problems

Price drop rebooked without any issues

After the car accident, both the car rental platform and the rental company shirked responsibility. I had no choice but to passively accept and bear the additional costs during the rental period. Both parties provided completely contradictory feedback, which is unacceptable. It has been two months, and the issue still hasn't been resolved.

Very satisfied.

Excellent service, the customer support was very helpful.

Good service, minimal upselling, and free car upgrade.

Pretty good.

They demanded extra payment to pick up the car.

After the contract amount was confirmed, an extra charge of over 100 dollars was mysteriously deducted. Although the overcharge was refunded a few days later after I raised the issue with Zuzuche, the store never provided any explanation or apology. The experience was not great!

The overall service was poor. The reception staff had a bad attitude and did not explain things clearly. Despite having already purchased the supplementary insurance, the rental staff still forcibly tried to sell additional insurance, which was firmly declined. If the company cannot urgently improve the quality of its personnel, I suggest closing this branch. I travel abroad every year and often rent cars, but this was a bad experience. The service attitude of the ALAMO Zurich rental staff was extremely poor and impatient. They also insisted on pushing additional insurance (even though I had already purchased it when booking). The professionalism of the staff at this branch needs urgent improvement. If this reflects the general quality of staff here, I suggest shutting it down.

I wish they had a larger fleet of automatic vehicles. Since I only drive automatic cars, I was given a very small car, which was not what I originally booked. Although it was considered an upgrade, it was really disappointing to receive a mini car instead of the SUV I had reserved.