Excellent service, the customer support was very helpful.

When we arrived, they didn’t allow us to pick up the car. After waiting for an hour, they informed us that the reserved car model was unavailable. We then waited another hour and were given a car much smaller than the one we booked, which couldn't even fit three 24-inch suitcases. The car itself was also in poor condition and at least a few hundred dollars cheaper than what we had paid for. The experience was extremely disappointing.

The onboard navigation system is excellent, the diesel engine is powerful, and it handles hairpin turns perfectly.

Picked up the car at noon, not many people in line, waited a bit and it was our turn. Instructions were clear and easy to understand.

Very efficient. I already purchased full insurance, and there were no additional sales pitches. They even drew the pick-up and drop-off routes on paper, which was helpful.