great start forvacation

From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.

The pick up guy never showed. I waited 60 minutes and just rented another car from someone else. Terrible service and will never use you again.

Like: Pick up staff was great
Dislike: Faster return

Like: Pick up was the slowest part, but was good. Check in was fast. I received a free upgrade as what I had reserved was already taken. For as new as they are, things were smooth. The staff were polite and knew what they were doing.