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Live chat Email us Service Code: 3354468359
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Routes was understaffed and ill prepared to service customers.

Reviewed: Wed, Jul 24, 2019
About Routes: 5.7 /10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

C.Lucana

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Compact | Toyota Corolla or similar
Reviewed: Thu, May 28, 2020
“routes is a great company with super customer service, would suggest to friends.”
About Routes: 10.0 /10
very fast and friendly customer service.
About QEEQ: 8.0 /10

UT Girls

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Nov 21, 2019
“Pleased with my choice”
About Routes: 9.0 /10
Was surprised that the vehicle only had "3/8" tank of gas upon pick up, and we were told to return it at the same level.
About QEEQ: 10.0 /10

NJvisitor

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Medium SUV | Jeep Wrangler or similar
Reviewed: Thu, Aug 1, 2019
“Great Experience”
About Routes: 9.0 /10
Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.
About QEEQ: 10.0 /10
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V.Nemec

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, May 14, 2019
“Rental agent was horrible”
About Routes: 5.7 /10
Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

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Special SUV | Jeep Wrangler or similar
Reviewed: Thu, Jan 24, 2019
“will never use you again.”
About Routes: 6.3 /10
Jeep was full of Sand and seats had what looked like ice cream spilled on them. Jeep was not washed. Looked like it had not been serviced since it was dropped off by the person before us. I have never had such an experience with a rental. Waited at MCO for 45 minutes because we were watching for an EastyRentcars shuttle. After 3 calls, find out it says Routes on it. Then driver never said a word whole way back like he was ticked off?? Girl at counter said the place hired a third party online. Their name is Routes? Wondered why my advanced payment said international charge...Never again.

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