Excellent Rental / Excellent Value

I specifically rented a Jeep Wrangler for stargazing at the Mauna Kea Observatories, but when I arrived at the rental location, they informed me that their Wranglers had been massively recalled and none were available. After insisting that I needed a vehicle capable of reaching the observatories, they initially provided me with a Dodge SUV and instructed me to exchange it for another vehicle before heading to the observatories. At the time of pickup, apart from the $200 deposit, they added a fuel service charge as a refundable deposit, promising a full refund if the car was returned with a full tank. Two days later, I went back to exchange the vehicle, but they still didn’t have a Wrangler and gave me a Ford pickup truck instead. Unfortunately, the truck bed had no cover or cargo straps, so my luggage got wet. Luckily, I had brought my own straps to secure the luggage and keep it in place. During the handoff, I asked the staff how to switch between 4H and 4L on the truck, but they asked for a tip in return for the explanation. The rental company's service was average, but the pickup and return process was efficient and didn’t waste my time. Despite returning the car with a full tank both times, the company still deducted the fuel service charge without notifying me, and the amount they deducted was 10% higher than the initial deposit. Fortunately, I had kept the fuel receipts and photos showing the fuel level at the time of return. After returning home, the rental platform resolved the issue and refunded the amount. Considering their efficient handling of pickup, exchange, and return, as well as the fact that they eventually refunded the fuel service charge, I decided not to leave a negative review.

Overall quite satisfied with Thrift's service.

Really great! We met a very nice lady. Originally, we had a Mustang, but she upgraded us to a Camaro! Haha.

Fue muy largo el tiempo de espera, y el traslado hacia el aeropuerto después de la devolución fue muy malo ya que el autobús estaba con demasiadas personas, y la empleada del mostrador me dijo que el seguro que se había adquirido no cubría los daños de terceros por lo que me vendió otro seguro

Accesible

The girl who we pick dates car up from was super friendly and helpful. We requested a Mustang and she was able to arrange that but we had to wait a couple of hours because all they had available at that moment was a Camero but we wanted the Mustang