Excellent Rental / Excellent Value

Excellent service, really happy with everything.

Overall not bad, but picking up the car at the store was a bit of a hassle. Additionally, the vehicle's features, condition, and cleanliness were not as good as on the Big Island. Although they washed the exterior of the car, the inside had a layer of volcanic ash on the dashboard, and the steering wheel felt grimy. There were even cockroaches; my friend felt something crawling on his leg while driving, and we eventually saw it crawling into the center console.

I had a bad experience. The end price was much higher than what was shown on easyrentcars.com. They had a lot of additional add-ons that I was forced to pay so the end price ridiculous. Wouldn’t use Thrifty again.

Too much waiting time for delivery

She told me to pick any car in the row and mentioned a Nissan. That’s what I took. A bit more clarity needs to be involved if I am going to be upcharged by simply getting into wrong car in the row.