Much better than my last car rental experience in Portugal.

The wait time for picking up the car was a bit long, and they pushed insurance sales.

The wait in line to pick up the car was a bit slow. Eventually a third agent began processing which sped things up. As seems typical these days, there was high pressure to add supplemental insurance and the prepaid gasoline option, which I declined. When picking a car we were told to pick any car in a certain section. Three were there and all three had "do not rent- lost keys" signs so we had to go back and get redirected to another section. After we got the car, everything else was great- no problems. The car was fine and got very good gas mileage. Returning the car was quick and easy.

I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!! You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$. Being low income, and on a budget, I could have used that $50 on other needs. Just a frustrated customer who feels used.

Like: The service
Dislike: The car. Do not like American cars. Japanese, Korean, and German are much more preferred!!!