Some damages on the vehicle needed to be remarked before leaving pick-up - should have been marked and told at the pick-up not needing reporting from the renter

Generally it's easy to book and the prices are great!! As a first timer renter there was quite a lot to read/get used to, but in my opinion nothing to remove and the next time it will go a lot faster to book

There was some trouble communicating due to language barriers when picking up the car, but the staff were very patient in explaining everything. The car provided as per our reservation didn't meet our needs, so they helped us upgrade to a newer, larger SUV. The trip went smoothly without any issues. When returning the car, we just filled up the tank as per the contract and cleaned the car a bit. It only took a minute to complete the return at the designated location, which was very convenient. It's best to rent from a big company like Avis; they are well-organized, and both picking up and returning the car are straightforward.

Pick-up location was under staffed so I had to wait quite a while.

Like: Gave me a brand new tahoe
Dislike: Drop off wasn’t the greatest but it was before they opened and the lot is small Convenient drop box for keys