No upselling throughout the process, provided a brand-new SUV with the latest features. However, the gas tank is quite small, only 400 miles capacity. This location struggled with efficiency during peak flight times; waited for an hour and a half without a car, and it seemed they ended up buying new cars at the last minute.

Excellent service.

We arrived half an hour early, and the staff initially confused the timing, almost charging us an extra $60. However, they offered us an upgrade. The car was brand new, a 2024 Durango V8, which was incredibly enjoyable to drive and had plenty of storage space. The downside was its fuel consumption, which made refueling painful.

Overall satisfied

Picking up the car was convenient. They happily agreed to delay the pickup time after contacting them, and also extended the return time accordingly. Returning the car was fast and easy, with no pushy insurance sales tactics. The rental and billing explanations were clear. I rented a mid-sized car and got a free upgrade to a compact SUV, fortunately, as it had enough space for our luggage.