RELACIÓN PRECIO-SERVICIO OFRECIDO, PERFECTO!

They charged us for dammages that were already there. We bloked payment and file a complaint

Had to wait for courtesy shuttle bus ....a little disconcerting as worried about not being picked up. Wait to complete documents was exaggerated as only one member of staff (the other had to return to the airport as vehicle didn’t have sufficient room for all customers).

Iike how at the end you both walk round the car checking the damage and you sign to say you're getting a complete refund

This was the worst car hire experience of my life. Dreadful service and enforced extras tripled the cost.

I booked online months ago including passport details, name, home address and DOB of both drivers to only have to do it all again when we pick up the car. Surely there is a quicker way of doing this. The drop off point in Madrid was difficult to find. No on the street signage to indicate location. Long wait for other renters to fill in their details that we missed transfer bust the airport. But overall the experience of using this rental company was good.