Nice experience, good value for my money

Arrived at 10 PM, not many people, fast queue. I booked a 'Mid-size SUV' on Zuzuche, but the counter staff told me it was a standard SUV, not full size. The Zuzuche website couldn't switch to English, so I couldn’t argue with him. If the website showed the vehicle model correctly, it should have been full size. This was frustrating. If the website could switch to English, I could have argued my case. I was very dissatisfied with this. Finally, he agreed to upgrade me to a Toyota Highlander for free, which was the type I booked in the first place, as if he was doing me a favor. I hope you can communicate better with rental companies so the reservation can show the exact model we are entitled to. This would make on-site communication easier.

Very good, issues were promptly resolved, and unsatisfied customers can change cars.

Very efficient, no insurance upselling.

No flexibility to Change without additional money the drop off station in the Same City

Pick up time too long.