Nice experience, good value for my money

I had to wait for 1 hour even though I had a reservation. Finally, they completely forgot about me, and there was one more person waiting. When it was my turn, I presented my credit card, driver's license (with the rental company’s translation certification). After checking the order, they said OK, but after verifying the license, they said it was not acceptable because it was not issued by the International Alliance. So, after waiting for so long, it was still a NO. Why didn't they inform me earlier? Why did the rental company provide an invalid certification? Isn't this just playing with people?

The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.

Satisfied, no lines, good service attitude

The queue time was too long, and they kept trying to sell various insurances. I declined most of them, but finally decided to buy the enhanced third-party insurance.

waited too long at pick up at Miami airport

nice deales