Excellent

I didn’t know how to use the gps or some other dash features. I had the immediate help from a budget customer service rep and she was very personable. Another male rep came over and helped support the lady. Thank you BUDGET for the outstanding CUSTOMER SERVICE!

Returned the car one day early and got a refund for one day's rental from the third party. Unfortunately, the prepaid amount was not refunded to me.

The car stank of cigarette smoke even though it states clearly you are not allowed to smoke in the car and will be charged for cleaning if you do. The moment we opened the boot we could smell it so Budget must have known about the problem. When we told them about it they said they didn’t have another car to offer us as they were a small agency. Terrible experience.

Quick, efficient and courteous. The best!

Easy to schedule and excellent price.

Counter staff at Budget Desk at DFW was very rude.